Last week Rob Carrick wrote an article complaining about customer service issues with online discount brokerages. Investors have been complaining about long waits to speak with a live representative on the phone, temporary website outages and/or websites that do not respond. Rob’s conclusion is the service problems are due to unprecedented demand to trade stocks due to the pandemic and brokerages being too slow to ramp up capacity on their website and call centres.
Personally, I relate this to the customer service sign I once saw hanging in a garage,
“Fast, Cheap, and Good… pick two. If it’s fast and cheap it won’t be good. If it’s cheap and good, it won’t be fast. If it’s fast and good, it won’t be cheap. Fast, cheap and good … pick two words to live by.”
I pride myself on running a practice that provides good advice and is responsive to my client’s needs. Considering that recently I implemented a strategy that will increase my client’s after-tax retirement nest egg by 70%, they were happy to pay the small difference in fees.
To experience investing with, and being able to speak to a live and knowledgeable person about your investment needs, you can schedule a 30-minute meeting at https://calendly.com/mjhfinancial/meeting. After all, what “two” are you going to choose?